A mismatch between your system clock and the Autodesk servers will cause a "secure handshake" failure.
Right-click and select Run as administrator . Wait for the folder to empty.
Below are the steps to resolve this, starting with the most effective solutions: 1. Verify and Restart the Licensing Service
The must be running for the software to validate your license. Press WIN+R , type services.msc , and press Enter. Locate Autodesk Desktop Licensing Service . If it is not running, right-click it and select Start . There Is A Problem With The Software License 3ds Max 2023
Navigate to C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing and run the uninstall.exe as Administrator. Once uninstalled, restart your computer.
: Often, the "story" ends with the user having to manually delete the LoginState.xml file located in the AppData folder to force the software to "forget" a glitched session and ask for a fresh login. How the Story Usually Resolves
April 27, 2026 Priority: High Software Version: 3ds Max 2023 Reported Error: "There is a problem with the software license." 1. Problem Description A mismatch between your system clock and the
Paste the following command to navigate to the helper tool directory and press :
: Press Win + R , type services.msc , and press Enter. Stop any Autodesk licensing service if it's running (Right-click > Stop). Open File Explorer , navigate to: C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing .
Install the service, restart your machine, and attempt to run the software. Preventing Future Licensing Issues Below are the steps to resolve this, starting
Did this error happen or software crash?
The "There is a problem with the software license" error in 3ds Max 2023 often stems from corrupted licensing components, inactive services, or outdated AdSSO, which can be resolved by repairing the Autodesk Desktop Licensing Service. Key troubleshooting involves updating the Single Sign-On Component and resetting the license type using the Autodesk Licensing Installer Helper. For detailed troubleshooting steps, visit Autodesk Support .