A user reports occasional BSOD with error DRIVER_POWER_STATE_FAILURE . The crash dump implicates a file associated with oem69.inf .
This will tell you if it belongs to AMD, Intel, Samsung, or another manufacturer. Remove the driver (if causing errors): If you need to delete it to fix an update issue, use: pnputil /delete-driver oem69.inf /uninstall /force
Because the number "69" is randomly assigned by your specific Windows installation, the driver could belong to various hardware (e.g., Realtek audio, Samsung mobile devices, or Norton software).
Once you confirm that the driver belongs to an old or unwanted device, you can use the ( pnputil ) tool to cleanly remove it. oem69.inf
Users typically encounter this file when it causes one of the following: 1. Windows Update or Windows 11 Upgrade Fails A "problematic driver" error often points to an outdated Microsoft Learn
Understanding and Troubleshooting oem69.inf Driver Errors in Windows
pnputil /delete-driver oem69.inf /uninstall /force Remove the driver (if causing errors): If you
: After removal, visit your hardware manufacturer's website to download the latest, compatible version of the driver.
A faulty driver can cause severe network issues. If you identify that your oem69.inf is a network driver, you may need to update it from the manufacturer's website, roll it back to a previous version, or uninstall it completely to let Windows reinstall a fresh copy.
If you have received oem69.inf as part of a driver package or on a device installation CD, follow these steps: Windows Update or Windows 11 Upgrade Fails A
Ensure Windows is fully updated. Sometimes a missing cumulative update or security patch is the cause of file conflicts.
Sometimes, Windows Update or a software uninstaller leaves behind "orphaned" oem files. If a user removes a piece of hardware but the oem69.inf remains, it can sometimes cause conflicts or "ghost" devices to appear in Device Manager. In these cases, system administrators might use the pnputil command to delete the specific oem69.inf entry to clean up the system.