This usually means the wrong preloader is being used, or it's a security signature issue. Ensure you are using the correct Sign.rar firmware.
While holding the buttons, connect the phone to your PC via the USB cable.
Connect using an original or high-quality USB data cable. Avoid loose USB ports on your computer.
uses the MT6755 (Helio P10) chipset, technicians often use the SP Flash Tool This usually means the wrong preloader is being
: Power off the device, then hold the Volume Down key while connecting it to a PC until the green Android logo appears. 2. SP Flash Tool (MediaTek Specific) Go to product viewer dialog for this item.
This happens if the firmware file is incomplete or corrupted during download. Download the firmware zip package again from an alternative mirror source and re-extract it.
Use commands like mfastboot flash boot boot.img and mfastboot flash system system.img_sparsechunk.0 to restore core files. Connect using an original or high-quality USB data cable
Verify that the folder contains the MT6755_Android_scatter.txt file alongside the binary partition files ( boot.img , system.img , recovery.img , etc.). Step 3: Configure SP Flash Tool
The device is stuck on the Motorola logo screen indefinitely.
Before proceeding, ensure you have the following tools and drivers installed: This usually means the wrong preloader is being
The flashing process should begin, indicated by a yellow progress bar.
The tool will automatically fetch the exact matched firmware and flash it in the background utilizing authorized DA (Download Agent) keys.
The safest way to unbrick your device is using Motorola’s official Software Fix / Rescue and Smart Assistant (RSA) tool.
| Error Code | Meaning | Solution | | :--- | :--- | :--- | | | Driver issue or phone not in BRom mode. | Reinstall MediaTek VCOM drivers. Use a USB 2.0 port. | | ERROR: S_DL_GET_DRAM_SETTING_FAIL (0x13BE) | Wrong scatter file or corrupted preloader. | Redownload the firmware. Ensure you are using the MT6755 scatter. | | Sign Care / Security Error on Phone | Boot image or system partition mismatch. | Re-flash using "Download Only" mode. Do not use Format All unless necessary. | | Phone stays dead after flash | Battery is fully drained or hardware issue. | Leave the phone on a charger for 4 hours. Try the "Format All + Download" method again. |
Unzip the into a dedicated folder on your desktop.