Importantly, the Digital Secure Key acts as a for the physical Secure Key. Once you activate it, your physical device will be deactivated and can no longer be used. For this reason, HSBC strongly encourages all customers to switch to the Digital Secure Key as soon as possible.
The Digital Secure Key is exactly what its name suggests: a digital version of your physical Secure Key. It is not a separate device but a feature integrated into the HSBC mobile banking app. The Digital Secure Key allows you to generate unique, one‑time security codes that you can use to log on to online banking, verify transactions, and authorise payments to non‑saved payees.
Follow the identity verification prompts to switch instantly. Option 2: Online Banking Visit the official HSBC website and click log in.
For customers, the replacement of Secure Key Exclusive with HSBC Verify means a more streamlined and convenient online banking experience. With HSBC Verify, customers no longer need to carry a separate device to generate OTPs. Instead, they can use their mobile device to authenticate their identity. hsbc replacement secure key exclusive
If your physical device has been lost, stolen, or the battery has died, you should focus on activating the Digital Secure Key.
The app will ask if you want to set up Face ID, Touch ID, or Fingerprint recognition. Enabling this feature will make future logins even faster and more convenient.
Confirm the settings. Your physical token is now permanently deactivated, and your phone acts as your secure master key. Device Management: Handling New and Multiple Phones Importantly, the Digital Secure Key acts as a
This is a small, plastic, battery-powered hardware device that fits on a keyring.
For HSBC customers, the is the "front door key" to personal information and online funds. Whether you are facing a low battery warning, a lost device, or simply want to move toward a more convenient digital solution, getting an HSBC replacement secure key is an essential step to maintaining uninterrupted access to your accounts.
: Install the HSBC UK Mobile Banking app or the local version for your region (e.g., HSBC HK , HSBC AU ). The Digital Secure Key is exactly what its
: Create a unique 6-digit Digital Secure Key PIN. Do not share this PIN with anyone.
: If you cannot use the app, you can request a replacement physical device. Be aware that once you activate a Digital Secure Key, any existing physical device is typically deactivated and cannot be used again. Identifying Low Battery Warnings
The HSBC Secure Key is a physical or digital security device. It generates a temporary, unique code every time you log in.