On Chrome or Edge, create separate browser profiles:
A: Ask your hotelkit administrator or manager. They are responsible for creating user accounts and providing initial passwords.
: Always click your profile icon and select Logout at the end of your shift. Do not simply close the browser tab.
If your hotel chain uses Azure AD, Okta, or Google Workspace, enable . Then, logging into a new PC is seamless: users click "Login with SSO" and are automatically verified via their Windows session. This completely removes the verification email step.
| Problem | Likely Cause | Solution | |---------|--------------|----------| | | Email is delayed or filtered into spam/junk folder | Check spam folder. Add @hotelkit.net to your safe senders. Wait 2 minutes, then click "Resend code." | | "Invalid email or password" error | Caps Lock is on, or you are using the wrong email format | Try your full email (e.g., j.doe@hotelname.com ). Use "Forgot password" to reset. | | Code is accepted but page reloads to login screen | Browser cookies are blocked | Allow third-party cookies for *.hotelkit.net . Use Chrome, Edge, or Firefox (Safari sometimes needs extra permissions). | | "No active account found" | Your hotelkit license is tied to a specific device type (rare) | Contact your hotelkit admin – your profile may need "Web access" enabled alongside mobile app access. | | Endless "Verifying device" loop | Outdated browser cache | Clear your browser cache for the last 24 hours, then restart the browser and retry. | hotelkit login pc new
No installation or technical setup is required for PCs or Macs; you can access the full dashboard through modern web browsers like Chrome, Safari, Edge, or Firefox .
"We noticed you are logging in from a new device. A verification code has been sent to your email address."
⚠️ Using an emulator is not officially required or supported by hotelkit for PC use. The recommended method is always via a web browser.
: Enter your password carefully. Note that password fields are case-sensitive. On Chrome or Edge, create separate browser profiles:
The most significant "new" feature for logging into hotelkit on a PC is the integration of for Single Sign-On (SSO) . This allows you to use your existing Microsoft corporate credentials to access the platform securely without needing a separate hotelkit-specific password. 🖥️ Key Login Features for PC
The PC version provides a comprehensive Personalized Dashboard with detailed statistics and real-time progress tracking, which is easier to view on a larger monitor.
Remember: security is not an obstacle—it is a feature. Each verification step protects your hotel’s sensitive guest data and internal communications. Treat your as a powerful tool, and Hotelkit will seamlessly connect you to your team.
: Saved passwords from older versions of the hotelkit site may populate automatically and cause a mismatch. Clear the fields and type your password manually. Do not simply close the browser tab
: Enter your hotel's unique link into a browser such as Google Chrome, Safari, Edge, or Firefox. Enter credentials
: The new interface moves the primary navigation bar to the left side of the screen, maximizing vertical space for reading handovers and checklists.
| User Type | PC Login Flow | |-----------|----------------| | Brand new user | Invite email → Set password → 2FA (if enabled) → Login via app.hotelkit.net | | Existing user on new PC | Normal login → Device verification code → Dashboard | | Returning user on same PC | Normal login (cookies may remember 2FA for 30 days) |
This guide details the process for logging into the platform on a PC , highlighting newer features like Knowledge AI and optimized desktop workflows. 1. Accessing hotelkit on PC