Expand the section at the bottom of Device Manager and look for any items with a yellow warning triangle. Uninstall those as well. Unplug the HyperX USB cable from your PC. Restart your computer.
This software allows you to manage settings, though support for the original wired Cloud II is limited compared to the wireless versions.
HyperX’s current NGENUITY app (from Microsoft Store) detects the Cloud II USB dongle but offers minimal features: download hyperx cloud 2 drivers
: Click the "Update" button. Do not unplug the headset or turn off your computer during this process.
: For Windows 10 and 11, it is also available directly through the Microsoft Store. 2. Update Firmware Expand the section at the bottom of Device
Note: The latest HyperX NGENUITY (2020-2025) is available for Windows and is required for managing modern gaming peripherals, while legacy versions are available for older systems.
Is your primary issue with the or the microphone input ? Restart your computer
If your headset is losing connection, or if the 7.1 virtual surround sound is acting up, updating the USB dongle's firmware can fix the problem.
is famous for being a device. Unlike many modern peripherals that require bloated software suites to function, the was designed to be platform-agnostic:
Download HyperX Cloud 2 Drivers & Firmware: Ultimate Guide (2026 Updated)